The intelligent enterprise for professional services firms

Will the largest services firms of the future have no employees?

For years, the industry was built on the “leveraged talent” model – teams of highly educated people would grapple with a problem for a client and charge fees based on time and materials.

Today, that model is giving way as professional services firms automate basic tasks, develop digital knowledge-based products, and rely more on a network of nonemployee workers. The professional services organization has to transition from the traditional service lifecycle pattern.

Even NXSYS Consulting used to leverage this old model, but 3 years ago, we made a change and replaced all our systems with one seamlessly integrated SAP system using S/4HANA and SuccessFactors.

For this digital transformation we identified three strategic priorities critical for making the transition:

Outcome-based
engagements

Clients are increasingly focused on business outcomes rather than the effort involved.

knowledge
as a service

Clients have an increased demand for dynamic, subscription-based access to expertise and solutions.

talent
networks

Digitalization of talent has made new business models possible with the ability to source talent from outside the boundaries of a firm and maintain high engagement levels.

Outcome-based engagements

The classic time-and-materials business model where firms sell expertise on an hourly basis has proven highly profitable for professional services organizations for many years.

However, increasingly, customers are expecting a more predictable experience with such an open-ended approach, especially when services can be delivered digitally or virtually. Firms must be able to bid for, execute on, and monitor instantaneously define your dynamic processes from the quote of a simple productized service or complex business solutions across the entire value chain: pricing, delivery, revenue recognition, billing, and invoicing.

Traditional scenario

Partner meets with client who requests a bid

They send request to bid team to formulate a proposal

Bid team performs bottom-up planning and offline research

There are multiple revisions and sharing of spreadsheets

The bid is reviewed with the partner

The final bid is prepared

The bid is delivered to the client


30 days

NXSYS

 new-world scenario

Partner meets with client who request a bid

"Copilot, find me a bid..."

The partner gets an automated suggestion of a draft bid based on intelligent identification of previous similar successful projects.

The partner quickly tweaks the bid

The bid is delivered to the client

1-2 days (or hours)


Requirements validation
Solution
design
Project and services estimation
resources availability check
review and approval
bid
sumission

Knowledge as a service

The emerging economies –the outcome, shared, or gig economy –put immense pressure on professional services firms to adapt their processes in real time and on the fly. Imagine a platform that allows you to modularly, seamlessly, and instant your dynamic processes from the quote of a simple productized service or complex business solutions across the entire value chain: pricing, delivery, revenue recognition, billing, and invoicing.

Traditional scenario

Partner meets with client who request a bid

They send request to bid team to formulate a proposal

Bid team performs bottom-up planning and offline research

There are multiple revisions and sharing of spreadsheets

The bid is reviewed with the partner

NXSYS

 new-world scenario

Configure, price, quote: Fast, accurate, and consolidated quotes for complex solutions, including digital services offerings

Service delivery: Single view of all related services providing realtime visibility into revenue and margins and ability to forecast and predict outcomes

Recurring digital services: Support for subscription-usage-, and outcome-based business models such as digital services

Revenue recognition: Real-time revenue recognition models from fixed price to subscription and usage based

Billing and invoicing: Single invoice across all billing types for services, projects, and products

Talent networks

Future-facing firms will enable flexible workforce models that meet the needs of a generation of talent that does not have a traditional “job for life” mindset. Utilizing SuccessFactors in combination with LiveHire (our preferred Candidate Relationship Management solution) the intelligent resource management can find internal and external resources with the latest skill set updates on-demand.

Traditional scenario

Partner meets with client, who asks for experts with great experience

Partner delegates to engagement manager to find resources

Bid team performs bottom-up planning and offline research

There are multiple revisions and sharing of spreadsheets

The bid is reviewed with the partner

NXSYS

 new-world scenario

Resources demand: partner meet with client, who asks for experts with great experience

Workforce scheduling and forecasting: partner uses intelligent resource management to find staff with the right skills and availability across internal and external resources pool

Talent supply: Staffing is intelligently proposed based on previous experience and validated by the engagement manager

Engagement execution: The engagement manager can start on time and with the best team

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